Director of Operations

 Our Company

Founded in 2019, Apex Service Partners, LLC (“Apex” or the “Company”) is the industry and nationwide leader in residential home services. Apex focuses on serving the HVAC, plumbing, and electrical needs of homeowners in over forty states across the country.  Apex has grown to +100 locations with +9,000 team members and +$2 billion in annual revenue.

In this fragmented industry dominated by small and founder-owned businesses, Apex has a dual strategy of growing via high-frequency acquisitions (over 200 closed by the Company to date) and aggressive organic growth initiatives, including sophisticated marketing, differentiated talent acquisition and green-fielding new trades and locations.  From the onset, the Company’s leaders have focused on building out a robust internal infrastructure to ensure scalability and better win in local markets around the country with the strongest brands and tactics.  The team at “Partner Services”, the centralized support team for the Company, comprises 60+ hard-working, collegial team members who are focused on the success of operations across the country. Despite being the largest player in this incredible industry, Apex has less than 2% market share, and ~85% of the market is still fragmented. The Company recently received a new round of equity investment totaling $3.4B and recently closed a debt refinance in excess of $3.0B.

The Role:

The Director of Operations oversees the operational efficiency of the business and will report to our brand 'Mauzy' in San Diego.  The individual will streamline efficiencies across the market, control costs, create an amazing workplace culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same.  The position is the most direct pathway to P&L ownership in the market and exposes the operator to all facets of the business, including driving sales, recognizing revenue, and launching new business ventures (i.e. greenfields).

OUTCOMES (12 months)

Operational:

• Standardize warehouse & inventory procedures across multiple sites
• Standard operation procedures (SOPs) developed, documented, disseminated, and employed across the business
• Information management system standardized and implemented across the market
• Oversee and support a robust fleet maintenance and acquisition strategy
• Deliver extraordinary customer service in all aspects of the role
• Make Mauzy the best home services company to work for in all of San Diego County
• Hit target margins on direct labor and materials & equipment through management training, development, and support

Key Competencies:

1. Business Acumen - full grasp of business and key metrics needed to drive the location.

2. Ability to be coached and adopt a 'Growth Mindset'.

3. Management Intensity - defining goals and managing performance with detail, clarity and focus.

4. Exceptional EQ - be an empathetic leader that can motivate

5. Nurtures and pursues professional and personal growth

6. Metric Driven

7. Team Player - wants to win and wants everyone around them to win!