Job Post Information* : Posted Date 1 week ago(5/25/2023 4:20 PM)
Job ID
Customer Service/Support
Posted Max Pay Rate
USD $24.00/Hr.
Posted Min Pay Rate
USD $18.00/Hr.


Looking to TRADE up to a better opportunity? Mauzy Heating, Air, and Solar in El Cajon, CA has an exciting opportunity for a Dispatcher. We're looking for someone who loves helping people and wants to be part of improving lives everyday. This position pays $18-24 per hour with great benefits listed below. 


Who/What Are We Looking For?

  • Coordinate the transportation movements of the technicians
  • Must keep track of the drivers’ schedules as they change throughout the day
  • Keep track of the technicians’ start and departure times
  • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
  • Requires interaction with drivers daily
  • Anticipate problems with routes and parts by making quick sound decisions
  • Respond to special requests from customers related to jobs performed by a technician
  • Order parts for special orders
  • Maintain techs’ vacation, sick and weekend schedules
  • Follow up on all pending/ recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts




  • Dispatch experience highly preferred
  • Ability to pass a background check
  • High school diploma (or GED)
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

Core Competencies:

  • Strong verbal and written communication skills
  • Comfortable in navigating through multiple software systems and windows simultaneously
  • Ability to show empathy when responding to customer’s needs
  • Must be flexible with the ability to adapt to changes quickly and think conceptually




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